Terms of the User Agreement
Terms and conditions for purchasing goods on the “Chitatel” online store website (trading name Chitatel)
The Customer hereby confirms that they have read, understood, and fully agree to comply with the user agreement. The “Chitatel” online store reserves the right to amend and supplement this agreement without prior or subsequent notice. All possible changes will be reflected in the agreement on this page.
- Payment for the order
Goods are sold exclusively on a prepayment basis. The order will be packed only after receipt of funds in the online store’s bank account or confirmation of payment via the iDEAL payment system or by credit or debit card by the company processing the payment.
- Delivery of the order
The order will be delivered for collection or sent by post using the carrier selected and specified by the Customer in the order.
The delivery times stated on the website are estimates and may vary slightly in either direction. “Chitatel” is not responsible for delivery delays caused by the carrier.
Upon receipt of the order, you are obliged to check the assortment, quantity, quality, and price of all goods included in the order. By doing so, you agree that by accepting the order, you (or your representative) confirm that “Chitatel” has properly fulfilled the contract regarding the packing of your order and that you have no complaints about its delivery.
- Goods not handed over due to the Customer’s fault
If the goods are delivered within the agreed time but are not handed over to the Customer due to their fault, redelivery will be carried out within new timeframes agreed with the Seller, after the Customer pays again for the goods’ delivery services.
- Refund or exchange if goods of unsatisfactory quality are found in the order
A refund or exchange if goods of unsatisfactory quality are found in the order (goods that breach the terms of the contract regarding quantity, assortment, typographical or manufacturing quality, or completeness) will be carried out only after the goods are returned and received by the “Chitatel” online store. The Customer is obliged to notify the Seller of these breaches no later than 7 days after receiving the goods. The online store administration will send instructions for returning the goods.
A refund for goods of unsatisfactory quality will be issued no later than 20 calendar days from the date of your request to Customer Support at contact@chitatel.nl
You may exchange goods of unsatisfactory quality for an equivalent product. If no equivalent product is available, a refund of the amount paid for the goods of unsatisfactory quality will be issued no later than 20 days from the date of your request to Customer Support at contact@chitatel.nl
Typographical or manufacturing quality
Discrepancies between the actual design elements, including, but not limited to, the color, shape, or appearance of the goods, and those stated in the description on the “Chitatel” website (www.chitatel.nl) do not affect their quality and do not constitute a breach of the terms of the contract.
You are hereby informed that “Chitatel” only considers complaints related to the unsatisfactory quality of printed materials in cases where such materials contain a latent (typographical or manufacturing) defect.
A latent defect is considered to be:
- inverted, missing, or out-of-order pages;
- mirrored text or illustrations;
- incomplete or out-of-sequence block elements;
- unprinted pages, except for intended (“blank”) pages;
- non-printing (loss of image elements), “faint printing,” or double printing;
- glued pages and damage to text or illustrations when opened;
- text or illustrations cut off at the edge of the sheet (“cropped” text or illustrations);
- text or illustrations “lost” in the spine;
- incorrect insertion of a block into the cover, an inverted block, or a “wrong” block;
- film-pressing defects (lamination), peeling, or punctures in the film.
You are informed of and agree that “Chitatel” does not consider or accept complaints related to goods showing signs of use, including, but not limited to, damage to the exterior or interior (scratches, dented corners, torn or dirty pages), broken or cracked parts, or deformation or detachment of the book block, if the damage specified in this section was identified after the goods were handed over to you.
You may ask any questions about returning or exchanging goods to Customer Support at contact@chitatel.nl
- Return of goods of satisfactory quality
The Customer has the right to fully cancel the order at any time before it is handed over to the delivery service, and within 7 days after receiving the goods. If the order is canceled before it is handed over to the delivery service, the order will be canceled free of charge.
If the order is canceled after it has been handed over to the delivery service, the Customer agrees to pay the postage costs associated with the delivery of the goods to the Customer and their return to the “Chitatel” online store.
In the event of poor packaging of the returned goods, “Chitatel” reserves the right to take the degree of damage to the goods into account when issuing a refund.
- Refund if the Customer rejects the goods
If the Customer rejects the goods, the “Chitatel” online store undertakes to refund the amount paid by the Customer, excluding delivery costs, no later than 20 days from the date the Customer makes the corresponding request.
- Confirmation of the agreement
At any time before the order is finally confirmed, the Customer has the right to cancel the purchase of goods if any of the terms are unacceptable to them. All subsequent actions after confirming the user agreement constitute the Customer’s full agreement with its terms.